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Cotswold Hempstone®

Cotswold Hempstone®Cotswold Hempstone®Cotswold Hempstone®

Cotswold Hempstone®

Cotswold Hempstone®Cotswold Hempstone®Cotswold Hempstone®
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Terms and Conditions

Terms and Conditions for Cotswold Hempstone LTD


Introduction

  • These terms and conditions govern your use of the services provided by Cotswold Hempstone LTD. By accessing or using our services, you agree to abide by these terms and conditions.

Services

  • Cotswold Hempstone LTD provides products related to hemp and hemp-derived products. Users agree to use these products for lawful purposes only and in compliance with all applicable laws and regulations.


Ordering and Payment

  • Orders placed through our website are subject to availability and acceptance. Payment must be made in full at the time of placing an order. We reserve the right to refuse or cancel any order at our discretion.


Shipping and Delivery

  • We aim to dispatch orders promptly, but delivery times may vary depending on location and other factors beyond our control. Cotswold Hempstone LTD is not responsible for any delays or issues caused by third-party delivery services.


Returns and Refunds

  • We accept returns of unused and unopened products within a specified period from the date of purchase. Refunds will be issued in accordance with our refund policy, available on our website.


Intellectual Property

  • All content and materials provided by Cotswold Hempstone LTD, including but not limited to logos, trademarks, and product images, are the property of Cotswold Hempstone LTD and may not be used without permission.


Limitation of Liability

  • Cotswold Hempstone LTD shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of the use or inability to use our services.


Governing Law

  • These terms and conditions shall be governed by and construed in accordance with the laws of England & Wales. Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of the United Kingdom. 


Withdrawal and Cancel Services, and Make Financial Transactions

  1. Cotswold Hempstone LTD reserves the right to withdraw or cancel services at its discretion. This includes the right to refuse orders, terminate accounts, or cancel transactions if deemed necessary.
  2. Financial transactions made through our website are subject to our acceptance. We reserve the right to cancel or refuse any transaction if there is suspicion of fraudulent activity or violation of our terms and conditions.


Manage Customer Expectations

  1. While Cotswold Hempstone LTD strives to provide accurate and up-to-date information, we do not guarantee the absence of errors or uninterrupted access to our website. Users acknowledge that occasional downtime may occur, and we are not liable for any damages resulting from such interruptions.


Copyright Rules

  1. All content, including text, images, logos, and designs, displayed on the Cotswold Hempstone LTD website, is protected by copyright laws. Users are prohibited from reproducing, distributing, or modifying any content without prior written consent.
  2. Users may not use Cotswold Hempstone LTD's content for commercial purposes without explicit permission. Attribution must be provided for any authorized use of our content.


Rules for User Behaviour

  1. Users must refrain from engaging in unlawful behaviour, hate speech, bullying, promotions, spamming, or any other activity that violates applicable laws or our community guidelines.
  2. Cotswold Hempstone LTD reserves the right to disable user accounts that violate our terms and conditions or engage in abusive behaviour.


Other Terms and Conditions

  1. Cotswold Hempstone LTD may update these terms and conditions periodically. Users are responsible for reviewing the latest version available on our website.
  2. By using our services, users agree to comply with these terms and conditions and any other policies or guidelines posted on our website.

Return and Refund Policy

 

Terms of Return

  1. Customers may return products purchased from Cotswold Hempstone LTD within 30 days of the original purchase date.


State of Return

  1. Returned products must be in their original condition, unworn, and undamaged. Products returned in unsuitable condition may not be eligible for a refund.


Reason for Return

  1. Returns are accepted for reasons including:
    • Damaged or defective products.
    • Incorrect product received.
    • Change of mind (subject to restocking fees, if applicable).


Process for Return

  1. To initiate a return, customers must contact our customer service team within the specified return period. Contact details can be found on our website or in the order confirmation email.
  2. Customers must provide proof of purchase and details of the reason for return when contacting customer service.


Process of Refund

  1. Refunds will be issued to the original payment method used for the purchase.
  2. The refund process may take up to 7-10 business days from the date the returned product is received and inspected by Cotswold Hempstone LTD.
  3. If the return is approved, refunds will be processed for the cost of the product only. Shipping fees are non-refundable unless the return is due to an error on our part.


Contact Details

  1. For any inquiries regarding returns or refunds, please contact our customer service team at customer.service@cotswoldhempstone.com or call us at 01594 844917

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